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Chasing Underwater Drones Warranty and Service
Southern Sun Drones uses EEGroup Australia for all its Chasing Service and Repairs
For both Chasing Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.au, or call (03) 9723 6699. Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
Product Warranty Periods
GLADIUS MINI
The Warranty for the GLADIUS MINI is 12 months from the date of sale to the End User.
|
Main Components |
Warranty Period |
|
|
ROV main cabin |
Camera/Sensor |
12 Months |
|
Circuit board |
12 Months |
|
|
Battery |
6 Months and Charge Cycle less than 200 Times |
|
|
Base station |
12 Months |
|
|
Winder |
No warranty |
|
|
Backpack |
No warranty |
|
|
LED light |
12 Months |
|
|
Thruster |
6 Months |
|
|
Propeller |
No warranty |
|
|
Remote controller |
12 Months |
|
|
Remote controller bracket and spring clip |
No warranty |
|
|
3A charger |
12 Months |
|
|
Appearance damage / Shell damage |
No warranty |
|
|
Tether socket / Charging socket |
6 Months and Charge Cycle less than 200 Times |
|
|
Tether connector |
12 Months |
|
|
Tether socket / Charging socket |
No warranty |
|
|
Buoyancy Modules(Freshwater) |
No warranty |
|
|
Buoyancy Modules(Seawater) |
No warranty |
|
The following conditions are not covered by the warranty.
Remote controller water damage
Base station water damage
CHASING DORY
The Warranty for the Chasing Dory is 12 months from the date of sale to the End User. (If the receipt document cannot be provided, the warranty period will be calculated according to the serial number of the ROV)
|
Main Components |
Warranty Period |
|
|
ROV main cabin |
Camera/Sensor |
12 Months |
|
Battery |
6 Months |
|
|
Circuit board |
12 Months |
|
|
Thruster |
6 Months |
|
|
Propeller |
No warranty |
|
|
Appearance damage / Shell damage |
No warranty |
|
|
Charging socket/Drone connector |
6 Months |
|
|
Tether |
12 Months |
|
|
Adapter and Charge cable |
12 Months |
|
|
LED light |
12 Months |
|
|
Buoy |
12 Months |
|
Damage caused by human and external factors are not covered by the warranty.