The COVID 19 emergency may delay some of our deliveries due to increased delivery volume across Australia .  Some products may be intermittantly unavailable.

0

Your Cart is Empty

Chasing Underwater Drones Warranty and Service

Southern Sun Drones                          EEGroup

Southern Sun Drones uses EEGroup Australia for all its Chasing Service and Repairs

For both Chasing Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.auor call  (03) 9723 6699. Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.

Product Warranty Periods

GLADIUS MINI

The Warranty for the GLADIUS MINI is 12 months from the date of sale to the End User.  

Main Components

Warranty Period

 ROV main cabin

 Camera/Sensor

 12 Months

 Circuit board

 12 Months

 Battery

 6 Months and Charge Cycle less than 200 Times

 Base station

 12 Months

 Winder

 No warranty

 Backpack

 No warranty

 LED light

 12 Months

 Thruster

 6 Months

 Propeller

 No warranty

 Remote controller

 12 Months

 Remote controller bracket and spring clip

 No warranty

 3A charger

 12 Months

 Appearance damage / Shell damage

 No warranty

 Tether socket / Charging socket

 6 Months and Charge Cycle less than 200 Times

 Tether connector

 12 Months

 Tether socket / Charging socket

 No warranty

 Buoyancy Modules(Freshwater)

 No warranty

 Buoyancy Modules(Seawater)

 No warranty

 

The following conditions are not covered by the warranty.

 Remote controller water damage  

 Base station water damage 

CHASING DORY

The Warranty for the Chasing Dory is 12 months from the date of sale to the End User.  (If the receipt document cannot be provided, the warranty period will be calculated according to the serial number of the ROV) 

Main Components

Warranty Period

 ROV main cabin

 Camera/Sensor

 12 Months

 Battery

 6 Months

 Circuit board

 12 Months

 Thruster

 6 Months

 Propeller

 No warranty

 Appearance damage / Shell damage

 No warranty

 Charging socket/Drone connector

 6 Months

 Tether

 12 Months

 Adapter and Charge cable

 12 Months

 LED light

 12 Months

 Buoy

 12 Months

 

Damage caused by human and external factors are not covered by the warranty.