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DJI Osmo Shield FAQ's

Got questions? This page has over a dozen of the most asked questions about DJI Osmo Shield. You will find questions about the product itself, what is covered, how your product qualifies, and how to get service if required.

 

The Osmo Shield is a service plan that provides you with peace of mind, covering damage to your DJI Osmo (Not Osmo Action). 
If you have purchased the Osmo Shield, this service will extend your Osmo’s warranty period by one year. If an issue occurs within two years of purchase, one-time only Accidental Hardware Damage Coverage included with your purchase of the Osmo Shield will cover repairs.

During the Osmo Shield period, you can enjoy unlimited maintenance within the eligible conditions for our DJI Warranty Service. One-time only Accidental Hardware Damage Coverage is also included within the two years of this service.

The Osmo Shield service plan is valid for 12 months after the regular warranty expires. One-time only Accidental Hardware Damage Coverage is included for 24 months after purchase. When purchased with a brand new Osmo, the Osmo Shield will be valid two days after shipment. When bought separately, the Osmo Shield is valid immediately after purchase.

The Osmo Shield is only available for an Osmo meeting the following requirements: 
1.Brand new 
2.Activated less than 30 days.

No. Each product is only eligible for only one Osmo Shield service plan.

No. The Osmo owner can be changed but the S/N of the Osmo bound to the service agreement cannot.

Please contact DJI Support. Technical support will record damage information and provide instructions on sending your Osmo for repair.

Contact DJI Support. Provide your Osmo S/N, which will be used to verify that your Osmo is protected with the Osmo Shield. If damage is within service coverage, repairs will be deducted from the coverage value.

We will process your product as soon as possible. Repair times depend on the damage.

If you request to replace a product after purchase, inform presales or aftersales staff that you have purchased the Osmo Shield. DJI technical support will instruct you on how to rebind it.

No. The warranty period in the service agreement shall prevail.

No. At the moment, the Osmo Shield does not support international coverage. You should send your Osmo back to the official repair center in the corresponding area.