The COVID 19 emergency may delay some of our deliveries due to increased delivery volume across Australia .  Some products may be intermittantly unavailable.

0

Your Cart is Empty

DJI Warranty and Service

Southern Sun Drones               DJI           EEGroup

Southern Sun Drones uses EEGroup Australia for all its DJI Service and Repairs

For both DJI Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.auor call  (03) 9723 6699. Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.

If a product quality issue is reported within 15 calendar days from the retail date, EEGroup will apply for a replacement once the problem is confirmed by EEGroup staff. For products over 15 calendar days from the date of purchase, EEGroup provides a warranty repair service, but not replacement within the warranty period.

EEGroup stocks most repair parts for DJI products.The repair service turnaround time at EEGroup is 1-2 weeks. Factory repairs at DJI would be arranged when repair parts are out of stock, and turnaround time would be extended to 2-3 weeks. For non-warranty service, the turnaround time depends on customer payment. Please note the repair process cannot be undertaken before payment is confirmed.

Shipping and repair costs for Non-warranty service is chargeable in full to the owner of the product.

Please note different product modules have different warranty periods (See below OR refer to the DJI website for the latest warranty period details. http://www.dji.com/service/policy )

Warranty period of Main parts (August 2018)

Product

Main Components

Warranty Period

RTF
Spark

Main Controller

12 Months

Gimbal and Camera

6 Months

Vision Positioning System

6 Months

Propulsion system(excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Charger

6 Months

Battery Charging Hub

6 Months

Frame

No warranty

Propeller

No warranty

RTF
Mavic Pro

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

RTF
Mavic 2 Pro \ Mavic 2 Zoom

Main Controller

12 Months

Gimbal and Camera

6 Months

Vision Positioning System

6 Months

Propulsion system(excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Charger

12 Months

Battery Charging Hub

6 Months

Frame

No warranty

Propeller

No warranty

DJI Smart Controller

DJI Smart Controller

12 Months

USB Charger

12 Months

RTF
Mavic Air

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

12 Months

Battery Charging Hub

6 Months

Frame

No warranty

Propeller

No warranty

RTF
Phantom 4 Pro V2.0 \ Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller (without Built-in Screen)

12 Months

Remote Controller with Built-in Screen(Screen)

6 Months

Remote Controller with Built-in Screen(Controller)

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Propeller

No Warranty

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

RTF
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K

Central Board

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Motor

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

RTF
Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1

MC

12 Months

Camera unit

6 Months

Motor

3 Months

ESC

12 Months

Remote Controller

12 Months

Battery

3 Months

Frame

No Warranty

Propeller

No Warranty

RTF
Inspire 2

Gimbal Camera (including X4S, X5S, X7)

12 Months

Whole Units (except for gimbal camera, and battery)

12 Months and Flight Hour less than 200 Hours

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

9 Months

Battery Charging Hub

9 Months

Propeller and Propeller Mounting Plates

No Warranty

Remote Controller

12 Months

CINESSD (480G)

12 Months and the Total Bytes Written (TBW) less than 150TB

CINESSD (240G, 120G)

12 Months and the Total Bytes Written (TBW) less than 75TB

CINESSD Card Reader

12 Months

Battery Station

12 Months

Multilink

12 Months

RTF
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw

Gimbal Camera (including Z3, X3, X5, X5R)

12 Months

Whole Units (except for gimbal camera, and battery)

12 Months and Flight Hour less than 200 Hours

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Propeller and Propeller Mounting Plates

No Warranty

Remote Controller

12 Months

Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile

Gimbal Camera

12 Months

Handle

12 Months

Battery

6 Months and Charge Cycle less than 400 Times

Battery Charger

12 Months

Battery Charging Hub

3 Months

Battery Charging Cable (Osmo Mobile)

No Warranty

Osmo Mobile 2

Osmo Mobile 2 (gimbal, handler, battery included)

12 Months

Osmo Mobile 2 Charging Cable

No Warranty

Osmo Pocket

Gimbal and Camera

12 Months

Handle

12 Months

Battery

6 Months

Matrice 600 \ Matrice 600 Pro

Central Board

12 Months

Remote Controller

12 Months

Remote Controller Channel Expansion Kit

12 Months

Motor

6 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

Matrice 200 \ Matrice 210 \ Matrice 210-RTK

MC

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

9 Months

Battery Charging Hub

9 Months

Propeller and Propeller Mounting Plates

No Warranty

Remote Controller

12 Months

Frame

No Warranty

D-RTK Antenna

6 Months

D-RTK Processor

12 Months

Gimbal Mounting Connector

No Warranty

Datalink Pro

12 Months

Datalink ProAntenna

3 Months

Matrice 200 V2\Matrice 210 V2\Matrice 210 RTK V2

Flight Controller System

12 Months

FPV Module

6 Months

Propulsion System (Excludes propellers and propeller mounting plates.)

6 Months

Airframe (Excludes shell, landing gear base, and FPV module.)

12 Months

Propellers, Propeller Mounting Plates, Shell, and Landing Gear

No Warranty Period

D-RTK 2 Antenna (Excludes Mounting Bracket)

6 Months

Remote Controller

12 Months

Intelligent Flight Battery (TB55)

6 months if it not been cycled over 200 times.

WB37 Intelligent Battery

6 Months

Charger

9 Months

Charging Hub

9 Months

D-RTK 2 Station

12 Months

D-RTK 2 Accessory

No Warranty Period

Upward Gimbal Mounting Kit

6 Months

External GPS Module (Excludes Mounting Bracket)

6 Months

Manifold 2 Fixing Bracket

3 Months

Carrying Case

3 Months

Other Accessories

No Warranty Period

Matrice 100

Central Board

12 Months

Motor

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

CrystalSky

Monitor

12 Months

Intelligent Battery Charging Hub

12 Months

Remote Controller Mounting Bracket

12 Months

Intelligent Battery

6 Months

DJI Goggles

MC

12 Months

Optical Module

6 Months

Battery

6 Months

Battery Charger

6 Months

Frame

No Warranty

DJI Goggles Racing Edition

MC

12 Months

Optical Module

6 Months

Battery

6 Months

Battery Charger

6 Months

Air Unit

1 Months

Camera

1 Months

Frame

No Warranty

Cendence

Remote Controller

12 Months

Battery

6 Months

Accessories

No Warranty

Mavic 2 Enterprise \ Mavic 2 Enterprise Dual

Main Controller

12 Months

Gimbal and Camera

6 Months

Vision Positioning System

6 Months

Propulsion system(excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Charger

12 Months

Battery Charging Hub

6 Months

Frame

No warranty

Propeller

No warranty

M2E Spotlight

12 Months

M2E Speaker

12 Months

M2E Beacon

12 Months

Phantom 4 RTK

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller

12 Months

Remote Controller with Built-in Screen(Screen)

6 Months

Remote Controller‘s Battery

6 Months

Remote Controller‘s Charging Hub

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Frame

No warranty

Propeller

No warranty

EPP Box

No warranty

Dongle

No warranty

Others

No warranty

D-RTK 2 High-Precision GNSS Mobile Station

D-RTK 2 Body

12 Months

Charging Hub

12 Months

Intelligent Battery(WB37)

6 Months

AC Power Adapter

6 Months

Power Adapter II

6 Months

Other Accessories

No Warranty

Guidance

Guidance Core

12 Months

Guidance Sensor

6 Months

Flying Controllers for Multi-Rotor
A3

MC

12 Months

IMU

12 Months

PMU

12 Months

LED

12 Months

GPS

6 Months

Flying Controllers for Multi-Rotor
A2 \ WooKong-M

MC

12 Months

IMU

12 Months

GPS

6 Months

Flying Controllers for Multi-Rotor
N3

MC

12 Months

PMU

12 Months

LED

12 Months

GPS

6 Months

Flying Controllers for Multi-Rotor
Naza-M V2 \ Naza-M Lite

MC

12 Months

GPS

6 Months

Flying Controllers for Helicopter
Ace One \ Ace Waypoint \ WooKong-H

MC

12 Months

IMU

12 Months

GPS

6 Months

Flying Controllers for Helicopter
Naza-H

MC

12 Months

GPS

6 Months

Flying Platform-Pro
S1000 \ S1000+ \ S900 \ S800 \ S800 EVO

Frame

No Warranty

Motor

3 Months

ESC

12 Months

Propeller

No Warranty

Flying Platform-Hobby
F330 \ F450 \ F550 \ Tuned Propulsion System

Frame

No Warranty

Motor

6 Months

ESC

12 Months

Propeller

No Warranty

Handheld Gimbals
Ronin \ Ronin-M \ Ronin-MX

Gimbal Mechanics

12 Months

Gimbal Motors

6 Months

Remote Controller

12 Months

Smart Battery

3 Months

Battery Charger

6 Months

Thumb Controller

12 Months

Ronin 2

Gimbal Mechanics

12 Months

Gimbal Motors

6 Months

Remote Controller

12 Months

Smart Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Quad Charging Hub

9 Months

Grip

12 Months

Ronin-S

Gimbal Mechanics

12 Months

Gimbal Motors

6 Months

Grip

6 Months

Tripod

12 Months

Focus Wheel

12 Months

Battery Charger

12 Months

Zenmuse Gimbals
Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D

Zenmuse Gimbals

12 Months

Gimbal Motors

6 Months

Gimbals for Industrial Solutions 
Z30 \ Zenmuse XT \ Zenmuse XT2

Gimbal

6 Months

Camera

6 Months

DJI Focus

Battery

6 Months and Charge Cycle less than 400 Times

Motor

12 Months

Remote Controller

12 Months

Datalink
Lightbridge \ 2.4G Bluetooth Datalink \ 2.4G Datalink \ 900M Datalink \ SRW G60

Transmitter

12 Months

Receiver

12 Months

Payload SDK

Payload SDK Development Kit

15 Days

DJI SKYPORT

6 Months

Dropsafe

PCB Board

12 Months

Others

No Warranty

Manifold

Processor

12 Months

RoboMasters

M3508 P19 Brushless DC Gear Motor

3 Months

C620 Brushless DC Motor Speed Controller

3 Months

M3508 Accessories Kit

No Warranty

RoboMaster Development Board

15 Days

GM6020 Brushless DC Motor

3 Months

Accessories
IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System

Accessories

12 Months

Retailed accessories

Retailed accessories

3 Months

RYZE Tello

Aircraft

6 Months

Battery

6 Months,Not Damaged and Corroded,Charge Cycle Less than 200 Times

Propellers and Accessories

No Warranty