The COVID 19 emergency may delay some of our deliveries due to increased delivery volume across Australia .  Some products may be intermittantly unavailable.

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Insta360 Warranty and Service

Southern Sun Drones         Insta360    EEGroup

Southern Sun Drones uses EEGroup Australia for all its Insta360 Warranty and Service

For both Insta360 Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.auor call  (03) 9723 6699. Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.

Shipping and repair costs for Non-warranty service is chargeable in full to the owner of the product.

Insta360 warrants that the product will be free from defects for the period shown below. Warranty periods are from the date of purchase.

Warranty periods of main products and accessories

Product Main components Warranty Period
Insta360 GO Insta360 GO 1 year
Charge Case 3 months
Magnet Pendant 1 month
Micro-USB to USB Type-C cable 1 month
Easy Clip 1 month
Angle Wedge 1 month
Sticky Base 1 month
Charge Cable 1 month
Pivot Stand and Pivot Stand Base 1 month
Insta360 EVO Insta360 EVO 1 year
3D Viewer 1 month
Tabletop Tripod 1 month
Insta360 ONE X Insta360 ONE X 1 year
Battery 1 year
Data cable 1 month
MicroSD Card 1 month
Protective Pouch No Warranty
Insta360 ONE Insta360 ONE 1 year
Micro USB cable 1 month
8GB Micro SD card 1 month
Insta360 Pro Insta360 Pro 1 year
Battery 1 year
Power adapter 1 month
Type-C data cable 1 month
USB Ethernet card 1 month
Network cable 1 month
Insta360 Pro 2 Insta360 Pro 2 1 year
Insta360 farsight 1 year
Battery 1 year
Power adapter 1 month
Type-C data cable 1 month
USB Ethernet card 1 month
Network cable 1 month
Insta360 Nano Insta360 Nano 1 year
Micro-USB to USB Cable 1 month
Virtual Reality Glasses(Cardboard) No Warranty
Insta360 Air Insta360 Air 1 year
USB Adapter 1 month
Insta360 4K beta Insta360 4K beta 1 year
1/4″-20 Tripod Adapter 1 month
USB to DC charging cable 1 month
USB OTG Cable 1 month
Micro-USB to USB Cable 1 month
TF(Micro SD) Card 1 month
Power Adapter 1 month