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For both Insta360 Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.au, or call (03) 9723 6699. Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
Shipping and repair costs for Non-warranty service is chargeable in full to the owner of the product.
Insta360 warrants that the product will be free from defects for the period shown below. Warranty periods are from the date of purchase.
Warranty periods of main products and accessories
| Product | Main components | Warranty Period |
|---|---|---|
| Insta360 GO | Insta360 GO | 1 year |
| Charge Case | 3 months | |
| Magnet Pendant | 1 month | |
| Micro-USB to USB Type-C cable | 1 month | |
| Easy Clip | 1 month | |
| Angle Wedge | 1 month | |
| Sticky Base | 1 month | |
| Charge Cable | 1 month | |
| Pivot Stand and Pivot Stand Base | 1 month | |
| Insta360 EVO | Insta360 EVO | 1 year |
| 3D Viewer | 1 month | |
| Tabletop Tripod | 1 month | |
| Insta360 ONE X | Insta360 ONE X | 1 year |
| Battery | 1 year | |
| Data cable | 1 month | |
| MicroSD Card | 1 month | |
| Protective Pouch | No Warranty | |
| Insta360 ONE | Insta360 ONE | 1 year |
| Micro USB cable | 1 month | |
| 8GB Micro SD card | 1 month | |
| Insta360 Pro | Insta360 Pro | 1 year |
| Battery | 1 year | |
| Power adapter | 1 month | |
| Type-C data cable | 1 month | |
| USB Ethernet card | 1 month | |
| Network cable | 1 month | |
| Insta360 Pro 2 | Insta360 Pro 2 | 1 year |
| Insta360 farsight | 1 year | |
| Battery | 1 year | |
| Power adapter | 1 month | |
| Type-C data cable | 1 month | |
| USB Ethernet card | 1 month | |
| Network cable | 1 month | |
| Insta360 Nano | Insta360 Nano | 1 year |
| Micro-USB to USB Cable | 1 month | |
| Virtual Reality Glasses(Cardboard) | No Warranty | |
| Insta360 Air | Insta360 Air | 1 year |
| USB Adapter | 1 month | |
| Insta360 4K beta | Insta360 4K beta | 1 year |
| 1/4″-20 Tripod Adapter | 1 month | |
| USB to DC charging cable | 1 month | |
| USB OTG Cable | 1 month | |
| Micro-USB to USB Cable | 1 month | |
| TF（Micro SD) Card | 1 month | |
| Power Adapter | 1 month |