For both Warranty and Non-warranty service requests contact EEGroup by email on support@eegroup.com.au, or call (03) 9723 6699. Please advise Product, Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
Makeblock warranties provide a replacement product for warranty issues notified to them upto 7 days after receipt of the product. This, however, is at the discretion of Makeblock and EEGroup, after the product is inspected to determine the issue and its cause.
Product Category | Warranty Period |
Electronic Modules | One Year |
Motors | Three Months |
Batteries | Six Months (damage to battery shell during use is not included) |
Others (Mechanical parts, consumable parts etc.) | Not covered by this Limited Warranty. |
Note1: This Limited Warranty applies to most of Makeblock Products, including Halocode, mBot, mBot Ranger, Starter, Ultimate2.0, XY Plotter, LaserBot, mGiraffe, Neuron, Electronic Parts, Motors etc. If you are not sure whether this warranty policy is applicable to your product, please contact us at support@makeblock.com.
Note 2: The Consumable parts are including but not limited to screws, screwdrivers, RJ25 cables, case material packages.
Items | Warranty period |
Codey | 1 year |
Rocky | 1 year |
Special Components (Lithium-ion battery, Motor, Color Sensor, Track, USB cable) | 6 months |
Others (color card, sling, etc.) | Not covered by this Limited Warranty. |
Parts |
Warranty Period |
Main Control Module |
One Year |
Battery |
Six Months (damage to battery shell during use is not included) |
Power Modules, Hovercraft Base and Protective Covers |
Not covered by this Limited Warranty. |
Note 3: Power modules are consumable parts, so they are not applicable to Free Repairs. Users could simply purchase new power modules to replace the damages during use.
Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.
This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors that damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modification, decomposition, and assembly of the product, (6) transportation or storage when the purchaser ships the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issues.