Southern Sun Drones uses EEGroup Australia for its PgyTech Warranty requests.
If any part of your PGYTECH product becomes non-functioning or defective, PgyTech will repair or replace it with the new item (assuming it is still available) after the returned item is inspected by EE Group, and it meets the criteria for repair or replacement under the PgyTech Limited Lifetime Warranty (Note that "non-functioning or defective" does not include cosmetic wear that does not affect the safety or function of your product.)
The following conditions apply to the PgyTech Limited Lifetime Warranty;
The Limited Lifetime Warranty covers products for their intended use only. This warranty does not cover the negligent use of any product including: scratches or cracks on filter lenses from improper use or storage, or damage from mishandling or dropping the product.
The Limited Lifetime Warranty is non-transferable and is applicable to the original purchaser only.
How to claim a warranty repair or replacement;
For Warranty service requests contact EEGroup by email on email@example.com, or call (03) 9723 6699. Please advise as much of the following information as possible;
make and model of the product
product serial number
provide a copy of your original invoice
details of the fault
Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
What Happens Next?
Upon Receipt of the product EE Group will inpsect it to ensure that it meets the criteria for repair or replacement under the Limited Lifetime Warranty. They will then notify you about whether the product will be accepted for repair or replacement and what needs to happen next.