Shipping costs to ship your product to Hilltop Imports is at your own cost. There is no charge for an appraisal of your product. If you choose not to go ahead with repairs you will only have to pay for Return Shipping.
If you did not purchase your Swellpro product from a Hilltop Imports retailer they will accept your product for Warranty repairs but there is a charge of $130 to process Warranty claims.
The repair service turnaround time is about 1-2 weeks. Factory repairs at Swellpro would be arranged when repair parts are out of stock, and turnaround time would be extended to 2-3 weeks. For non-warranty service, the turnaround time depends on customer payment. Please note the repair process cannot be undertaken before payment is confirmed.
Shipping and repair costs for Non-warranty service is chargeable in full to the owner of the product.
email: support@eegroup.com.au
phone: (03) 9723 6699.
Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
email: support@eegroup.com.au
phone: (03) 9723 6699.
Please advise Make and Model of product, product serial number, provide a copy of your invoice (for warranty request) and details of the fault / damage. Their after-sales team will reply via email and provide an RMA form and instructions for shipping.
WARRANTY PERIOD OF MAIN PARTS
Please note that different product parts have different warranty periods (See below)
Product |
Component |
Warranty Period |
SplashDrone 3/3+ |
Landing Gear |
No Warranty |
Airframe
|
12 months
|
|
Flight Controller
|
12 months
|
|
Ground Station
|
12 months
|
|
Drone Motors
|
6 months
|
|
Remote Controller
|
12 months
|
|
Batteries
|
3 months (<300 charge cycles)
|
|
Battery Charger
|
6 months
|
|
Propellers
|
No Warranty
|
|
Spry |
Airframe |
12 months |
Batteries |
3 months (<300 charge cycles) |
|
Remote Controller |
12 months |
|
Glass Dome |
No Warranty |
|
Propellers |
No Warranty |