FREE Shipping on Specific Products

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FREE Shipping on Specific Products

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Drones
  • Holy Stone
  • Waterproof and Fishing Drones
  • Underwater Drones
    • Outdoor Gear
  • Chargers and Generators
    • Drone Spares and Accessories
  • Backpacks
  • Batteries and Battery Chargers
  • Autel Robotics
  • Rippton
  • Chasing
  • Swellpro

    • Shipping Information

    Physical Products

    Most of our deliveries are carried by Australia Post but we may use alternative couriers. See 'Use of Couriers' below. 

    To ensure a successful delivery it is strongly recommended that you use a street address at the checkout rather than a PO Box.

     

    Australia Post

    Order Processing

    It normally takes us 1 to 2 business days to process your order ready for shipment. During peak Sale times it may take us a little longer. There may also be other unusual instances where our ability to process your order in 1 to 2 business days is not feasible. We will contact you if there is a delay in processing.

    Domestic Australian Shipping

    Standard Shipping 

    4 to 6 business days (including Order Processing and depending on where you are)

    Australia Post
    • Delivered by Australia Post Parcel Post
    • Charge;
      • Calculated at the checkout by your location and order weight for orders (including taxes but not including delivery)
      • Some products may be shipped for FREE
      • Some products may incur an extra shipping cost due to weight and/ or size of package.
    • Coverage; Most Australian Postcodes. If you live in a very remote area please refer to the Postcode Exclusion List.
    • Delivery Times (including processing and handling);
      • Capital Cities – 4 to 5 business days depending on where you are.
      • Country Locations – 5 to 6  business days depending on where you are.

      Express Shipping 

      3 to 4 business days (including Order Processing and depending on where you are)

      Note; LiPo batteries cannot be sent via air travel and so cannot be sent by Express Post. If you choose Express to send a battery we will send your battery by standard shipping and refund the difference in cost.

      Express Post

      • Delivered by Australia Post Express Parcel Post
      • Calculated at the checkout and dependent on your location and weight of your order.
      • Coverage; 80% of Australia. View postcodes outside Express Post Network.
      • Delivery Times (including processing and handling time);
        • Within Express Post Network – 3 to 4 business days depending on where you are.
        • Outside Express Post Network – As fast as possible. Usually 4 to 6 business days for listed postcodes.

      Signature Required

      All dispatches from Southern Sun Drones will usually require a signature on delivery to ensure the security of the delivered item. This policy may be varied by Australia Post depending on current circumstances. 

      Use of Couriers

      Where we deem a courier service to be a better delivery option to a specific location we reserve the right to use a Courier at no extra cost to you. 

      Couriers may include (depending on your location and the product being delivered);

      • Aramex
      • Allied Express
      • Border Express
      • Couriers Please
      • Direct Freight Express
      • Hunter Couriers
      • Sendle
      • Star Track
      • TNT Australia
      • Team Global Express

      You will still receive a Tracking Number issued by the Courier. Time for delivery may vary where a Courier is utilized.

      If you specifically require a courier to deliver your purchases please contact us before placing your order. In this instance the courier cost will be charged to you.

        International Shipping

        • We currently DO NOT ship to destinations outside Australia.

        Once your order has been shipped

        You will receive notifications from us as follows;

        • Advising that your order has been shipped. This may include your Tracking Number.
        • Advising your Tracking Number – You may have already received this number.
        • Advising that your order is out for delivery.
        • Advising that delivery has occurred.
        1. If your order has not arrived within the expected time we ask that you please wait a further 48 hours before contacting us. Sometimes, but rarely, deliveries can be interrupted for a variety of acceptable reasons.
        2. Shipping Times cannot be predicted with absolute precision because of the nature of goods transportation.

          Digital Products

          Paid Digital Products (eg DJI Care Refresh) 2 to 3 business days (including Order Processing)

          • Once your payment is confirmed, details of your product and how to use it will be sent to you in an email.
          • Processing time; 2 to 3 business days.

            FREE Instruction and Support Resources

            • Once you have processed these through the Checkout for FREE you will be presented with a link to download your product.
            • You will also be sent an email with the download link and instructions to download your product.
            • Note that you can download your resource as often as you like for FREE.
            • If the product is updated in the future you will be notified by email with a link to return and download the updated version
            • Processing time; immediately upon checkout

              ** Note: Business days are considered to be Monday to Friday, excluding Public Holidays. Orders cannot be processed on weekends and Public Holidays.