Shipping Information

Shipping Information

Physical Products

Order Processing

It normally takes us 1 to 2 business days to process your order ready for shipment. During peak Sale times it may take us a little longer. There may also be other unusual instances where our ability to process your order in 1 to 2 business days is not feasible. We will contact you if there is a delay in processing.

Domestic Australian Shipping

Standard Shipping 

4 to 6 business days (including Order Processing and depending on where you are)

• Delivered by Australia Post Parcel Post
• Charge;
• FREE for orders worth $299 or more (including taxes but not including delivery)
• $10.95 for orders with a value less than $299 (including taxes but not including delivery)
• Coverage; Most Australian Postcodes. If you live in a very remote area please refer to the Postcode Exclusion List.
• Delivery Times (including processing and handling);
• Capital Cities – 4 to 5 business days depending on where you are.
• Country Locations – 5 to 6  business days depending on where you are.

Express Shipping 

3 to 4 business days (including Order Processing and depending on where you are)

Note; LiPo batteries cannot be sent via air, and so in most cases cannot be sent by Express Post.

• Delivered by Australia Post Express Parcel Post
• Charge; Calculated at the checkout and dependent on your location and weight of your order.
• Coverage; 80% of Australia. View postcodes outside Express Post Network.
• Delivery Times (including processing and handling time);
• Within Express Post Network – 3 to 4 business days depending on where you are.
• Outside Express Post Network – As fast as possible. Usually 4 to 6 business days for listed postcodes.

Use of Couriers

Where we deem a courier service to be a better delivery option to a specific location we reserve the right to use a Courier at no extra cost to you. 

If you specifically require a courier to deliver your purchases please contact us. In this instance the courier cost will be charged to you.

International Shipping

• We currently DO NOT ship to destinations outside Australia.

Once your order has been shipped

You will receive notifications from us as follows;

• Advising that your order has been shipped. This may include your Tracking Number.
• Advising your Tracking Number – You may have already received this number.
• Advising that your order is out for delivery.
• Advising that delivery has occurred.

1. If your order has not arrived within the expected time we ask that you please wait a further 48 hours before contacting us. Sometimes, but rarely, deliveries can be interrupted for a variety of acceptable reasons.
2. Shipping Times cannot be predicted with absolute precision because of the nature of goods transportation.

Digital Products

Paid Digital Products (eg DJI Care Refresh) 2 to 3 business days (including Order Processing)

• Once your payment is confirmed, details of your product and how to use it will be sent to you in an email.
• Processing time; 2 to 3 business days.

FREE Instruction and Support Resources

• Once you have processed these through the Checkout for FREE you will be presented with a link to download your product.
• You will also be sent an email with the download link and instructions to download your product.
• Note that you can download your resource as often as you like for FREE.
• If the product is updated in the future you will be notified by email with a link to return and download the updated version
• Processing time; immediately upon checkout

** Note: Business days are considered to be Monday to Friday, excluding Public Holidays. Orders cannot be processed on weekends and Public Holidays.