The COVID 19 emergency may delay some of our deliveries due to increased delivery volume across Australia .  Some products may be intermittantly unavailable.

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Product Warranties, Returns and Refunds

 

Very Important

If your product has not arrived, has arrived damaged or an incorrect product has been delivered, please email the details to us IMMEDIATELY on (admin@southernsundrones.com.au). If possible include images of any damage.

Retain all packaging and do not attempt to use the product.

Product Warranties

All our products are sourced from Australian suppliers and have Australian Warranties. It is the buyer’s responsibility to become familiar with the warranty Terms and Conditions for the product(s) purchased.

Information about each manufacturers Warranty terms and Conditions, as well as how to obtain Warranty Service, is contained in the links below;

 

DJI Warranty and ServiceYuneec Warranty and ServiceSwellpro Warranty and ServiceWalkera Warranty and ServiceInsta360 Warranty and ServiceMakeblock Warranty and ServicePgyTech Warranty and ServiceChasing Innovation Warranty and Service

 

Refunds 

We generally do not offer refunds except where a product is incorrectly delivered, damaged on receipt or lost in delivery. However, each case is dealt with individually.

If you believe you are due a Refund please contact us on 0428322240 or admin@southernsundrones.com.au).

Returns

To be eligible for a return;

  • your item must be undamaged by you and in the same condition that you received it (if it arrived damaged, contact us immediately and then return it in that condition).
  • original packaging must be in good condition (return the product in this)
  • If you require Warranty Service please follow the instructions included in the manufacturer links above.
  • Please DO NOT return any products directly to us. If in doubt about what to do please contact us on 0428322240 or admin@southernsungroup.com.au).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the returned product meets the eligibility requirements above a refund will be approved.

If a refund is approved, then your refund will be processed by us within 48 hours, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@southernsundrones.com.au

Sale items (if applicable)

Regular priced items can be returned under this policy. Sale priced items may be returned by negotiation (contact us), but you will only receive a refund equal to the original discounted price.

Return Shipping

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance, at your cost. We can't guarantee that we will receive your returned item.